SHIPPING

Courier: Royal Mail

UK: 'Standard shipping' is NOT tracked. The 'Tracked Special Delivery' option is the only tracked UK option and aims to deliver between next day to 48 hours.

Anywhere else in the world is tracked shipping by default.


Processing time

  • Premade items: 1-3 days
  • Custom made items: The time I need to create an order for shipping varies- see individual items for this estimate. For faster processing time purchase the 'Skip the queue' add on. 


Estimated shipping times

  • UK:1-4 days 
  • USA: 3-5 weeks
  • Europe: 2 weeks
  • Australia/New Zealand: 3-4 weeks

These are just estimates and I cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

If you need to get your package faster than the estimated times above there is a Global Express option which is expensive but very fast. This aims to deliver tracked UK to USA (etc.) in approximately 4 days.


Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

 

RETURNS/REFUNDS

Conditions of refund

I will refund the full amount on cancelled orders, if the items have not been started yet.

If an item is sent back to me due to incorrect/incomplete address, any extra shipping fees must then be covered by the buyer. This round trip could be over 3 months so please check your address thoroughly!

Conditions of return

Buyers are responsible for return shipping costs unless it is a fault of mine. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

The following items can't be returned unless they arrive damaged or defective:

  • Custom or personalized orders
  • Pacifiers (for hygiene reasons)
    To return an item for refund you must:
    • Contact me within 3 days of its arrival
    • Ship items back within 7 days


    Please contact me first if you have any problems with your order, or for general questions. Instagram is fastest♡